Return and Warranty Information

Guarantee

All Soloflex products are backed by a 30 day money back guarantee of satisfaction. If dissatisfied, return within 30 days for a refund, less all shipping charges. Soloflex shall not be liable for shipping or packaging charges to or from the factory of items returned. Please take care in packaging items. Items must be received in good condition. Damaged items may receive partial credit or no credit at all depending on the extent of the damage. Please include a copy of your packing slip.  Please ship returns to:

Limited Warranty

All Soloflex products are covered by a limited 1 year warranty.

What is covered:

Any and all defects including manufacturer defects. If any part of your equipment fails structurally or mechanically during normal usage we will repair or replace it for one year from the purchase date.

What is not covered:

This non-transferable warranty does not cover the failure of Soloflex equipment used for commercial or institutional purposes or if caused by unreasonable or abusive use or if the customer fails to provide reasonable and necessary care. Weightstraps that are used with any equipment that is not manufactured or sold by Soloflex will not be covered by any warranty.

How to obtain service:

Simply ship the item back to us. Be sure to include a brief note indicating the problem and a copy of the packing slip from your original purchase. Soloflex will inspect the item and if it is determined that the item has not been used improperly, will repair or replace the item. Soloflex shall not be liable for the freight charges on items shipped to us for warranty service or for the cost of returning items not covered by the warranty to the customer.

*All terms and prices are subject to change without notice.
*Soloflex shall not be liable for providing service on any returns or warranty service requests that are not accompanied by proof of purchase.